FAQ
How to Spa
Practice Mindful Silence
Our wellness center is an healing environment of tranquility and
relaxation, so please respect yourself and others' right to peace
and quiet. Kindly turn off your cell phone. Keep conversation to
a minimum. Come to the present and be mindful that this is our time
to relax and renew in this sacred healing space.
Spa Courtesy
To ensure that you enjoy the maximum benefits of your experience
here at Escape Above please arrive early prior to your scheduled
appointment time. Arriving late will shorten your treatment, cheating
you of your precious minutes of relaxation. If you do arrive late,
your appointment will be charged full price and end on time in order
to ensure the next appointment isn't delayed.
Payments Accepted
Escape Above accepts Visa, MasterCard, Discover, and American Express
credit and debit cards. Travelers checks are accepted as payment,
however no change can be given. We accept SpaFinder gift certificates
for full valued services or products, not on any discounted packages,
special offers or gratuities. Entire SpaFinder vouchers must be
redeemed in one visit since no change can be given.
24 Hour Cancellation Policy
Escape Above enforces a strict cancellation policy which requires at
least 24 hours notice for any appointment changes or cancellations.
A valid credit card is required to hold all reservations regardless
if the appointment is being paid with an Escape Above gift certificate.
If you must cancel, change, or reschedule your appointment please call
us within a minimum of 24 hours to avoid being charged 50% of all the
services booked.
Gratuity Policy
To show appreciation towards your Escape Above practitioner for the
services performed it is customary to leave a gratuity of 15%-20%
of your treatment. Tips can be given in cash or credit card after
your treatment, during check-out.
What to Wear
For Thai Massage and Reflexology treatments it is recommended that
you wear loose comfortable clothing and slippers. During other spa
treatments, our practitioners are trained to drape you discreetly while
being mindful of protecting your privacy so clothing is optional under
the sheet for massage and skincare treatments. Of course you may wear
undergarments if that allows for a more comfortable experience.
Before you Wax
Allow 3-4 weeks between waxing treatments or until hair is at least
a quarter of an inch long. This is required for bikini, legs, and
underarms. For bikini waxes, including Brazilian, hair longer than
an inch should be trimmed so that waxing is more comfortable. Female
clients may experience heightened sensitivity to waxing during or the
week prior to their menstrual cycle.
Medical Conditions & Allergies
When booking an appointment please notify our Spa Coordinators about
any physical or medical conditions including allergies to allow us to
further personalize your treatment if possible. Special conditions
such as pregnancy, heart conditions, or physical injuries should be
mentioned.
Moms-to-be
It is very common and beneficial for new moms to visit our spa for
wellness treatments and yoga during their pregnancy. Thai Massage
and Deep Tissue massage should be avoided due to the deep pressure.
Please notify our Spa Coordinators and/or Yoga Instructors of the
great news to ensure that you have the ideally customized experience
at Escape Above. As always, please consult your doctor for any other
questions or concerns.
Spa Parties & Special Events
Escape Above has hosted many successful parties, showers, and birthdays.
Our 2500 square foot facility can accommodate as many as seven clients
at once making it the ideal place to host your special event. Mobile spa
parties can also be arranged where Escape Above can come to you! Inquire
for more information by
.